Terms of service

Effective Date: 5/1/2025

Welcome to Helianthus Watches. By accessing or using our website, www.helianthuswatches.com, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. Overview

This website is operated by Helianthus Watches. Throughout the site, the terms “we,” “us,” and “our” refer to Helianthus. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

If you do not agree to these terms, please do not use this website.

2. Online Store Terms

  • You must be at least the age of majority in your state or province of residence to use this site.

  • You may not use our products for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information and Custom Orders

We offer both signature builds and fully custom timepieces. By placing a custom order, you agree to:

  • Review and approve the final design before production.

  • Pay a deposit or full payment as outlined at checkout.

  • Allow a production timeline that may vary depending on complexity and availability.

We make every effort to display our products accurately. However, minor variations in color, material, or appearance may occur due to the handmade nature of our watches.

4. Pricing and Payment

All prices are listed in USD. We reserve the right to change prices at any time without prior notice.
Payments are processed securely via Squarespace’s integrated payment systems, including Stripe, PayPal, or Apple Pay.

5. Shipping and Delivery

We ship via standard carriers with tracking when applicable.
Delivery times may vary depending on location and order type (custom vs. in-stock).
We are not responsible for delays due to customs, weather, or carrier issues.

More details can be found on our Shipping Policy page.

6. Returns and Refunds

Due to the made-to-order nature of our custom watches, we generally do not offer refunds on custom items unless there is a defect in craftsmanship.
Signature watches and merchandise may be eligible for returns—please review our Return Policy for specific terms.

7. Intellectual Property

All content on this website—including images, artwork, product designs, logos, and text—is the property of Helianthus Watches and is protected by intellectual property laws.
You may not reproduce, duplicate, or exploit any part of the website or our products without written permission.

8. Third-Party Links

Some content may link to third-party websites (e.g., Instagram, payment gateways). We are not responsible for the accuracy or privacy practices of those sites.

9. Disclaimer of Warranties; Limitation of Liability

All products and services are provided “as is” and “as available.”
We do not guarantee that your use of our service will be uninterrupted or error-free.
To the maximum extent permitted by law, Helianthus Watches shall not be liable for any indirect or incidental damages arising from the use of our products or website.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], United States.

11. Changes to Terms

We may update these Terms of Service at any time.
Any changes will be posted to this page with an updated “Effective Date.” Your continued use of the site following updates constitutes your acceptance of those changes.

12. Contact Information

Questions about the Terms of Service should be sent to:

Helianthus Watches
Email: helianthus.watches@gmail.com
Website: www.helianthuswatches.com